Cookie Policy
Last updated: January 15, 2024
1. What Are Cookies
Cookies are small text files that are placed on your computer, smartphone, or other device when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the owners of the site. Cookies allow a website to recognise your device and remember information about your visit, such as your preferences, login status, and browsing activity.
Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your device after you close your browser and are used the next time you visit the site, for the period specified in the cookie. Session cookies are temporary and are deleted from your device when you close your web browser. Cookies can also be “first-party” (set by the website you are visiting) or “third-party” (set by a domain other than the one you are visiting).
In addition to cookies, we may use similar tracking technologies such as web beacons (also known as pixel tags or clear GIFs), local storage, and embedded scripts. References to “cookies” in this policy include these similar technologies unless otherwise specified. This Cookie Policy should be read in conjunction with our Privacy Policy.
2. How We Use Cookies
Indoteh uses cookies and similar technologies for a variety of purposes, including:
- Authentication and Security: To verify your identity when you log in, maintain your session, and protect your account against unauthorised access and cross-site request forgery
- Essential Functionality: To enable core features of the platform, such as navigating between pages, accessing secure areas, and processing your requests
- Preferences and Personalisation: To remember your settings, language preferences, dashboard configurations, and other customisation choices so you don’t have to re-enter them each time you visit
- Performance and Reliability: To monitor website performance, identify errors, measure load times, and ensure the platform runs smoothly across different browsers and devices
- Analytics and Insights: To understand how visitors interact with our website, including which pages are most visited, how users navigate the site, and where users encounter issues, so we can improve our Services
- Third-Party Services: To integrate with third-party services such as customer support chat, payment processing, and marketing analytics that enhance the functionality and experience of our platform
3. Types of Cookies We Use
3.1 Strictly Necessary Cookies
These cookies are essential for the operation of our website and platform. They enable core functionality such as security, session management, and network management. You cannot opt out of these cookies as the Services cannot function properly without them. They do not store any personally identifiable information beyond what is required for session management.
3.2 Performance Cookies
Performance cookies collect information about how you use our website, such as which pages you visit most often and whether you receive error messages. These cookies do not collect information that directly identifies you. All information collected is aggregated and used only to improve how our website performs and to ensure reliability of our infrastructure.
3.3 Functional Cookies
Functional cookies allow our website to remember choices you make, such as your preferred language, region, dashboard layout, theme selection, and notification settings. They provide enhanced, more personalised features. These cookies may be set by us or by third-party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these features may not function properly.
3.4 Analytics Cookies
Analytics cookies help us understand how visitors interact with our website by collecting and reporting information. We use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. This information is processed in a way that does not directly identify anyone. We use this data to compile statistical reports on website activity, user engagement, and feature adoption to improve our Services.
3.5 Third-Party Cookies
Some cookies are placed by third-party services that appear on our pages. These include payment processors (Stripe), customer support tools (Intercom), and marketing platforms (HubSpot). Third-party cookies are subject to the respective privacy policies of those third parties. We do not control the setting of these cookies and recommend reviewing the privacy policies of the respective third-party providers for further information.
Cookies We Use
The following table provides details of the specific cookies used on our website, their provider, purpose, duration, and type:
| Cookie Name | Provider | Purpose | Duration | Type |
|---|---|---|---|---|
| __indoteh_session | Indoteh | Maintains your authenticated session state across page requests | Session | Strictly Necessary |
| __indoteh_csrf | Indoteh | Protects against cross-site request forgery attacks | Session | Strictly Necessary |
| indoteh_consent | Indoteh | Stores your cookie consent preferences and settings | 12 months | Strictly Necessary |
| _ga | Google Analytics | Distinguishes unique users by assigning a randomly generated identifier | 24 months | Analytics |
| _ga_* | Google Analytics | Maintains session state and tracks pageviews for aggregate analytics | 24 months | Analytics |
| _gid | Google Analytics | Distinguishes users for analytics on a per-day basis for reporting | 24 hours | Analytics |
| indoteh_prefs | Indoteh | Stores UI preferences such as theme selection, layout, and language | 12 months | Functional |
| indoteh_dashboard | Indoteh | Remembers your custom dashboard configuration and widget layout | 6 months | Functional |
| __cf_bm | Cloudflare | Bot management cookie that distinguishes between humans and bots for security | 30 minutes | Performance |
| _stripe_mid | Stripe | Fraud prevention and payment security during checkout process | 12 months | Third-Party |
| intercom-id-* | Intercom | Identifies returning visitors for customer support chat functionality | 9 months | Third-Party |
| hubspotutk | HubSpot | Tracks visitor identity for CRM and marketing attribution purposes | 13 months | Third-Party |
4. Cookie Management
When you first visit our website, you will be presented with a cookie consent banner that allows you to accept or reject non-essential cookies. You can change your cookie preferences at any time through the cookie settings accessible via the link in the footer of our website.
In addition to our cookie consent mechanism, most web browsers allow you to control cookies through their settings. You can set your browser to refuse all or some cookies, or to alert you when cookies are being sent. Please note that if you disable or refuse cookies, some parts of the website may become inaccessible or not function properly.
You can also delete cookies that have already been stored on your device. The method for doing so varies depending on your browser and operating system. Refer to your browser’s help section or the instructions below for guidance.
5. Specific Browser Instructions
To manage cookies in your browser, follow the instructions for your specific browser below. These links will take you to the relevant section of each browser’s help documentation:
Google Chrome
Navigate to Settings → Privacy and Security → Cookies and other site data. From here you can block third-party cookies, block all cookies, or clear existing cookies. You can also add specific sites to your allow or block list for granular control.
Mozilla Firefox
Navigate to Settings → Privacy & Security → Cookies and Site Data. Firefox offers Enhanced Tracking Protection with Standard, Strict, and Custom levels. You can manage exceptions, clear data, and control cookie retention per site.
Safari
Navigate to Preferences → Privacy. Safari blocks cross-site tracking cookies by default through Intelligent Tracking Prevention (ITP). You can also block all cookies or manage website data to remove specific cookies from individual sites.
Microsoft Edge
Navigate to Settings → Cookies and site permissions → Manage and delete cookies and site data. Edge provides Basic, Balanced, and Strict tracking prevention levels. You can also block or allow cookies from specific sites and clear stored cookies.
For other browsers, please consult the browser’s help documentation or support resources for instructions on how to manage cookie settings. You may also visit www.allaboutcookies.org for comprehensive information on cookie management across different browsers and devices.
6. Impact of Disabling Cookies
If you choose to disable or block certain cookies, please be aware that the functionality of our website and platform may be affected. Specifically:
- Strictly Necessary Cookies: Blocking these cookies will prevent you from logging in, maintaining a session, and using essential platform features. The Services cannot operate without these cookies
- Performance Cookies: Disabling these cookies will not affect your use of the platform, but it will prevent us from monitoring and optimising website performance for you and other users
- Functional Cookies: Without these cookies, your preferences, dashboard configurations, and personalisation settings will not be remembered between sessions, requiring you to reconfigure them each time you visit
- Analytics Cookies: Blocking analytics cookies will not affect your experience but will limit our ability to understand how the platform is used and to make data-driven improvements
- Third-Party Cookies: Disabling third-party cookies may affect features such as live customer support chat, payment processing, and personalised content from integrated services
We recommend keeping strictly necessary and functional cookies enabled for the best experience on our platform. You can always adjust your preferences at any time through our cookie consent mechanism or your browser settings.
7. Changes to Cookie Policy
We may update this Cookie Policy from time to time to reflect changes in the cookies we use, changes in technology or legal requirements, or improvements to our platform. Any changes will be posted on this page with an updated “Last updated” date. Where changes are significant, we will notify you through our cookie consent banner so you can review and update your preferences.
We encourage you to periodically review this Cookie Policy to stay informed about how we use cookies and related technologies. Your continued use of our website after changes to this policy constitutes your acceptance of those changes.
8. Contact Information
If you have any questions about this Cookie Policy or our use of cookies and similar technologies, please contact us:
Indoteh Technologies Ltd.
Email: privacy@indoteh.com
Data Protection Officer: dpo@indoteh.com
Website: indoteh.com
For more information about your rights under the GDPR and data protection laws, please refer to our Privacy Policy.